The healthcare industry has undergone incredible changes over the last few decades, and so have its consumers.
The modern patient isn’t simply settling for the closest nearby hospital. They’re gathering information from friends, family and the internet to make their decision — and they’re sharing their own experiences as well.
But how important is word-of-mouth (in person or digital), anyway? More to the point, how do you ensure your healthcare practice is getting rave reviews?
The Global Standard in Electronic Safes
Who Is The Modern Healthcare Consumer?
These days, 33% of all patients choose hospitals based on word-of-mouth advice from friends and family. What’s more, 41% of consumers say social media affect their choice of physician or hospital.
They’re not shy about sharing, either. On average, customers now tell 15 people about their good experiences and 24 people about their bad ones.
Online reviews and patient testimonials greatly effect provider and practice selection.
The average American patient profile has changed, too. Today’s average patients are aging Baby Boomers who demand greater care, attention, and customization.
Patient health will always be a priority, but studies have found that patient satisfaction has a major effect on profitability.
Why Patient Experience Is Vital (And How To Improve It)
Patient experience clinical outcomes, patient retention, and even medical malpractice claims. All of those factors have a significant impact on your practice’s profitability.
When you know your team is providing exceptional medical care, how do you optimize your patient experience for the best possible outcomes?
Of course, quality medical care is crucial – but patients already expect that. It is the intangibles that can make the real difference in patient gratification.
Consider your patients’ emotional health and well-being. A hospital stay can be a nerve-wracking time for someone, but nothing eases the mind like the comforts of home.
You can provide those intangible elements – comfort, security, and peace of mind – with careful attention to detail and top-quality essential amenities. One such example: the in-room electronic safe.
How Electronic Safes Improve Patient Experience
Most patients arrive with the expensive electronic devices like smartphones they carry every day, and some may come with jewelry or other such valuables. The last thing they should have to worry about is the safety of their items while in your care.
Electronic safes are a great value-added feature to help protect patient belongings and give families peace of mind. Not only are they functional and easy to operate, but they also demonstrate your facility’s attention to detail and care for all aspects of patients’ well-being.
Here are just a few of the benefits in-room electronic safes create for patients and hospitals alike:
Protection
Top quality electronic safes authorize only users who can be positively identified, protecting both patients’ property and the hospital’s reputation.
Each patient has their own private code, thereby reducing the likelihood of potential loss or theft.
Privacy
Studies have found that patients who have been victims of crimes, like theft, experience a disruption in their life which can significantly impede their healing process.
Electronic lockboxes create “peace of mind” with the convenience of providing a secure place to store personal items.
Flexibility
Today’s cutting-edge electronic safes are developed to operate over any mix of network and system infrastructure, enabling seamless integration.
However, only one digital lockbox on the market offers a remote unlock feature in case of emergencies: SafeDecisions.
SafeDecisions: The Global Standard in Patient Safes
SafeDecisions is dedicated to providing innovative approaches to patient security and peace of mind in life’s most vulnerable and unexpected moments.
The official distributor of Assa Abloy’s electronic safes in North America, SafeDecisions supplies industry-leading products and an unparalleled level of service.
In-Room Patient Safes
Our electronic safe has earned the coveted UL listing for security.
With more than a million sold worldwide, these are the safes of choice among diamond-rated hotels and
high-end property developers – and they can be for your healthcare practice, as well.
Our solutions include:
- Remote Unlock Feature
- UL Listed (1037) Anti-Theft
- Consultants who work with residents and hospital officials when needed
- Emergency on-site service calls
- Revolutionary locking system with interlocking deadbolt mechanism
- Register safe on-line or via toll free number
- One piece, cold-pressed curved door-over 70% stronger than a flat steel door
- Solid arc-welded heavy gauge steel construction with recessed back for superior strength and
security - Extended solid steel bolt hinges for maximum security and durability
- Anti-tamper, auto lock function
- Highly visible LED display
- Simple 4-digit PIN code operation
At the end of the day, quality healthcare is paramount to your hospital’s performance and reputation. However, there’s more to great care than the physical services provided.
Providing your patients with peace of mind, security, and the touches of hospitality and luxury they’ve come to expect all add up to exceptional overall patient experience and quality of care.
